If you have an account with us, orders are placed by sending an email with your PO to [email protected]. If you do not have an account, please contact your nearest distributor, reseller or lighting specialist.

Pricing is available through your distribution channel or reseller. As metal and other material pricing changes often, we do not publish retail pricelists. 

Typically 1 - 2 weeks for an order to be made and dispatched. Larger orders or custom requests may take longer. Products that are in stock will generally ship same day. 

Yes, we can arrange drop shipping directly to site by request.

If you qualify for an account and would like to apply, please send an email to [email protected] or contact your sales representative. 

To qualify for a trade account, your company will generally need to operate a retail, wholesale or distribution operation in the lighting industry.

Generally no. Our lighting products require planning and a lighting design process to achieve optimal results and we work through an established network of resellers and wholesalers who can support our product accordingly. 

No. Please contact us for the nearest reseller and we can put you in touch. 

Yes, we can generally offer the full Dulux Powder Coat range, available here. Minimum costs apply to custom colours. We can also potentially offer speciality and other colours on request.

No, these are pre-wired in set lengths that comprise a fixed circuit voltage.

No. The only exception to this is where you are de-rating the product well below it’s specified power, but this is an advanced application and requires our prior approval to be covered under warranty.

Generally yes. However re-rating the product will produce the best long-term results. For example, a 10W per meter product run at 5W per meter will ensure minimal temperature rise and long term stability in performance. 

All of our machined and powder coated aluminium products will perform very well in coastal applications.

For additional protection, we offer a special primer base layer for installations that are extremely close to the coast or subject to especially high levels of salt spray.

Brass products will also perform well, however their surface appearance will change significantly in the presence of high levels of salt spray. 

Yes, we can generally provide samples on request, please send an email to [email protected]. 

We are planning to have our new showroom ready by early 2025. It is located in Frenchs Forest. 

Solar lighting can be useful in situations where hard-wired SELV power is difficult or too costly to achieve. We do not currently have any solar lights, however we are considering a new range (as of 2024) and may have more news soon. 

Yes. Please contact [email protected] to see if this can be arranged.

This of course depends on the size of the tree. A small, slender tree may need 6W or 10W. A large, mature Fig tree may need 100W+. Other factors to consider are ambient / environment lighting (e.g. if on a pitch black farm, less light will be needed to produce a desired effect)

Please see our uplight spacing guide here. 

Warmer CCT’s (3000K and below) are generally advised for outdoor lighting applications. Recently, 2200K is becoming more popular for being an ‘ultra-warm’ white light. 

Yes, especially when lighting facades or feature walls. 80CRI is a minimum, but really 90CRI + should be the aim.

Voltage drop is when the current flowing through a cable experiences resistance and the voltage drops the further it travels and the higher the current. You can use our Voltage Drop Calculator to determine any voltage drop for planning purposes. 

On an AC transformer, you can generally go to the maximum rating of the power supply (e.g. on an AQO24-100, you can put 100W worth of lights). However on DC power supplies the answer is more complicated. Generally, you are aiming for 80% of a DC power supply load rating. 

Whilst AC power supplies are extremely robust and long-lasting they are less efficient than their AC counterparts and also less advanced in the control and dimming methods they can offer. The future is 24VDC and eventually 48VDC. 

Series wiring is when a single wire is used to ‘daisy chain’ all the light fixtures together, each positive lead connected to the next negative lead and so on, in one big loop. This is typically done for Constant Current installations. 

Parallel wiring is where each light fixture is connected to the positive and negative power supply conductors in what can be visualised as a ‘ladder’ stepping out until the last fitting.

Series wiring may seem simple, but it can lead to various issues including high DC string voltages, single-point failure modes and induced current EOS events damaging internal LEDs. 

If the product is SELV or PELV light most of our products are, then generally no. However all installations must follow local regulations and we highly recommend an experienced person perform any installation and commissioning.

This will vary based on the situation, however for an in-garden installation all cable joins must be adequately protected from water and moisture ingress. The best installations will see each cable join encapsulated in an IP68 gel-box or similar. 

Flashing lights can be a symptom of several conditions. If the flash is a pulse with a frequency of around 1 second, it is most likely a protection mode of the DC power supply to prevent an over-current condition.

This means too much load is being drawn from the power supply. The cause of too much load can be an inrush condition, short-circuit or partial short-circuit, too many lights.

A much faster flash like a strobe could be the result of connecting an AC power supply to a product that requires DC only.

• Check all cable joins to ensure they are not letting moisture in and travel up the cable.
• Check all seals / glands to ensure they are fully tightened.
• Ensure in-ground recessed fittings are installed in well-drained mounting holes.
• Any moisture that is trapped within a fitting will need to be dried out - contact us for more information.

Check for a supply voltage at various points along the cable run. Is the voltage the same at the beginning and the end? If the voltage is substantially lower than the nominal voltage (e.g. 24VDC) then a dead or partial short could be present. 

Alternatively an internal component in a light fitting could be at fault. To troubleshoot, disconnect all fittings and re-connect one-by-one to identify the point of the fault and any suspect fitting. 

Hot plugging is when a light is connected to an already energised power supply. This is sometimes done during installation to makes things quicker, but it can damage lighting products catastrophically and without any immediate signs of fault. 

Because an energised power supply will typically have charged output staged capacitors, when a light is connected “hot” those capacitors will dump the voltage directly into the circuit - this may present a current or voltage surge that can cause an electrical overstress (EOS) event in the LED or driver circuitry. 

Months later, LED strip or other product may then start to show signs of failure.

Never hot-plug lighting during installation, no matter how much time you think it’s saving, it could quite likely cost a lot more in the long run. 

Voltage drop is the product of resistance in the cable as current flows through. Generally speaking, for a wiring layout with multiple runs from a single transformer (AC) the voltage drop is dictated purely by the length of cable, the cross-sectional cable gauge and the amount of current flowing through it.

You can calculate the the voltage drop for each individual run. You may also need to calculate the voltage drop for the initial trunking / feed cable, if that is carrying all of the current to a certain point. For DC power supplies, the answer can be more complicated, depending on the power supply in question and it’s modes of operation. 

Please see our voltage drop calculator here.

This can be due to a number of causes, including damage during handling and installation, an electrical overstress event (hot plugging) or ESD (static electricity discharge).

Occasionally a manufacturing defect may cause an issue like this, but the manufacture of LED strip is a mature process at this point (2024) and the testing the each reel undergoes makes it unlikely to be the case. 

Our warranty terms are available here. Aqualux is known for its market-leading post-sales support, so for any issues (even out of warranty) please contact us to discuss. 

Please send an email to [email protected] or contact your reseller / wholesaler to discuss.

In most cases, we will work with the installing electrician or tradespeople to rectify any issue and share the cost, with any product costs to be borne by us. 

In almost all cases, yes. We are repairing lights that we sold 10 or 15 years ago.

See our lighting terms glossary here

In the context of optical distribution from an LED, FWHM (Full Width at Half Maximum) refers to the angle between two points on the candela plot where the light intensity drops to half of the maximum intensity.

This measurement gives an indication of the spread of light from the source.

CRI (Color Rendering Index) is a measure of how accurately a light source reveals the colours of objects compared to a natural light source (like sunlight). It is scored on a scale from 0 to 100, with 100 being perfect colour rendering.

A higher CRI means that the light source will make colours appear more true to life. Lights with a CRI of 80 or above are generally considered good for most applications, while a CRI of 90 or above is excellent for colour-critical tasks.

TM-30 is a more advanced and comprehensive method of measuring colour rendition, developed by the Illuminating Engineering Society (IES). 

It evaluates both colour fidelity (how well a light source renders colours) and colour gamut (how saturated or vivid the colours appear) using 99 colour samples, compared to CRI’s 8 colour samples. 

TM-30 provides two main metrics: Rf (fidelity index, similar to CRI) and Rg (gamut index, which indicates whether colours are more saturated or desaturated). TM-30 gives a fuller picture of how a light source renders colours compared to CRI. 

TM-30 is increasingly being used as it provides more detailed and accurate information about a light source’s colour-rendering abilities.

LM-80 is a standardized testing method established by the Illuminating Engineering Society (IES) to measure the lumen maintenance of an LED over time. In simpler terms, it tracks how much light output (lumens) an LED maintains after operating for a set period, typically 6,000, 10,000, or even up to 12,000 hours. LM-80 doesn't predict the lifespan of the LED but provides data on how much the LED's brightness diminishes over time.

TM-21 is a methodology used to project the lifespan of an LED based on LM-80 data. It takes the measured lumen maintenance data from LM-80 testing and calculates how long the LED can maintain a certain percentage of its original brightness, usually 70% (referred to as L70). TM-21 extrapolates the performance beyond the testing period to estimate how long the LED will last before reaching that threshold.

Together, LM-80 provides the testing data and TM-21 provides a formula to project LED lifespan based on that data. These two standards help manufacturers and designers estimate the operational life of LEDs and determine when they will start to lose significant brightness.